5 Things to Look for in Your Customer

tender foot pedi blog

Do they come in the door as a chatter box or are they reserved and quiet? Pick up on this and act according to who they are, not what you feel like doing.  You are a service, if the customer wants a good conversation, keep current.  If they are need of silence, let them have their silence.  You shouldn’t have to ask, just be a pro at reading your patron.

  1. Watch for facial expressions. Let’s face it some people have low pain threshold.  Manicures and Pedicures produce their own unique form of pain.  Not that it is excruciating but it is an unusual feeling, especially the new patrons that have never experienced a good service before.
  2. Simple one.. are they ticklish. Might seem like a simple thing, but some customers are embarrassed to admit it and you might end up with a kick to your face, once the customer can’t take it anymore.
  3. Is the customer enjoying themselves. Well they should be , but you must realize that you might be missing on the silent cues.  Sometimes people get manicures because they are lonely, or there is a stress point in their life.  Look for the clues as soon as they walk in the door.  It will make for an easy session.
  4. Are they in a rush. The pedi and manicure are mostly for those who don’t have a care in the world and want to get lost in the service.  Be on the lookout for the customer that is no frills and no muss.  They know when they need your service and it might even be part of their job.  Example: drug reps, doctors etc.  They are required to have nice hands.  They are busy people as well.  So get to know your customer so when they come in again you have an idea if it is business or pleasure, then act accordingly.
  5. Are they in a rush. The pedi and manicure are mostly for those who don’t have a care in the world and want to get lost in the service. Be on the lookout for the customer that is no frills and no muss. They know when they need your service and it might even be part of their job. Example: drug reps, doctors etc. They are required to have nice hands. They are busy people as well. So get to know your customer so when they come in again you have an idea if it is business or pleasure, then act accordingly.